With the advancements in the digital era, we have witnessed rise of online pharmacies. Ours is an online drug store that offers FDA approved medicines which have high quality and great efficiency to work on the health issues. Our web store is protected with SSL or Secure Socket Layer security software. This software ensures that your data does not get leaked to third party. The software captures the data and it is stores within it. The fear of getting trapped into online scam is one of the reasons why customers are still hesitant to do online shopping especially purchasing medicines. However, SSL security software ensures that no data will be leaked to third parties or hackers.
We collect email address from our customers to send then confirmation mails or promotional mails. The good news is a customer can withdraw their email address from the promotional mails subscription. You can directly do it from the mail or speak with the customer care team.
Our refund policy is curated and written by experts who have rich experience of several years. The rules and conditions explained in the policy help customers to understand under which conditions refund can or cannot be claimed. We recommend reading this refund policy before claiming one. Also, we suggest talking to our customer care team to get clarity over questions and queries regarding our refund process.
Following are the conditions that make you eligible for claiming refund:
• You can ask for refund if you receive a damaged or post-expiry date medicines. You need to send images of the damaged or torn parcel/product to speed up the refund procedure.
• If you receive wrong products, you can ask for refund.
• If the parcel reaches to the wrong shipping address due to issues from our end, we will either re-ship the product free of cost or we will initiate a refund process.
Following are the situations where a customer cannot request refund:
• If a parcel reaches to wrong shipping address given the fact that the address given by a customer is wrong, a refund cannot requested. To prevent such situations, we request customers to give accurate shipping address.
• If you wish to cancel the order post 24 hours of placing it. Our cancellation policy is pretty simple. Customers can cancel the order within 24 hours of placing it.
Our refund policy is easy to understand and it has a customer-centric approach. It is important to read it thoroughly before requesting refund or re-shipment.
Our shipping policy has been carefully crafted to explain the shipment process we have deployed in our organization. Our shipping team has experts who have discussed every aspect and created this policy. When you go through the policy, you understand the shipping methods we have adopted, under what
circumstances we offer free shipment, time taken to deliver the products and so on.
How do we work?
When you place an order with us, our shipping team starts working towards it. Meanwhile, our customer care team sends you an email containing the product details along with order tracking code. This code is quite useful in tracking your order. You can connect with our customer care team for any queries related to the shipping or order tracking.
We ship globally. For faster shipment, we have express shipping method. This takes about 5 to 7 working days to deliver the products. We also have regular shipping method which takes about 10 to 15 working days. As mentioned above, you can track down your order with the help of the order tracking code.
We charge a minimum fee for shipping. However, we offer free shipping for orders that are above $200. Also, we give out discount offers periodically. You must check our website time and again. You can also ask our customer service team to get you subscribed to our newsletter email service which will keep you updated about the ongoing discount offers.
Frequently Asked Questions
How to create an account on your website?
At the far right corner, you will see ‘My Account’ tab. You need to click on the tab and you will be redirected to a page where you need to fill in your details such as name, email address etc and create a password. Using the email address and password you will be able to long into your account every time you visit our website.
Is it mandatory to create an account?
It is not mandatory to create an account on our website. Nonetheless, having an account has its own perks. It helps in placing orders, tracking it down; it also notifies you about the ongoing and future discount offers.
Is sharing my data with you safe?
We understand how our customers feel when they share their sensitive data wish us. To prevent any unpleasant incidents such as hacking or third party interference, we have protected our website with the advanced Secure Socket Layer or SSL security technology. This software helps in keeping your data safe.
Is it safe to use my debit or credit card?
It is absolutely safe to use your debit or credit card for purchasing medicines from us. To create a safe environment for online transactions, we have protected our website with SSL security software that safeguards customers’ data from hackers and third parties.
Do you offer discounts?
Yes, we do! To know more about ongoing and future discount offers, please visit our website or speak with our customer care team.
What are the available payment options?
We accept payment through debit cards, credit cards, bank transfer, Visa, MasterCard, and PayPal.
How can I cancel the order?
Order cancellation request needs to be made within 24 hours of placing an order with us. To cancel the order, log into your account created on our website and follow the steps. You can also get connected to our customer care team.
How can I track my order?
Post order confirmation, we send a confirmation mail which contains an order tracking code. Customers can use this code to track down the order. Another way to track down your order is speaking with the customer care team.